Welcome to our frequently asked questions section! Here are the answers to the most common questions about shopping at delaoe.shop.
Please don't hesitate to contact us if you can't find what you're looking for. We're always happy to help!
1. How long does it take for shipping?
After payment is confirmed, most orders are sent out within 1 to 3 business days.
Usually, delivery takes:
UK: 7 to 15 business days
Europe: 10 to 20 business days
Other international locations: 15–25 business days
2. Is there free shipping?
Yes! We offer free standard shipping on all orders, with no minimum purchase.
3. How can I find out where my order is?
You will get an email with a tracking number once your order has shipped.
You can use that number to track your package anytime.
4. What kinds of payments do you take?
Right now, we accept:
PayPal
Credit Cards (Visa, MasterCard, American Express, etc.)
We never keep your credit card information, and all payments are safe.
5. Am I able to return or exchange something?
Yes, you can return items within 90 days.
Items must be unused, in original packaging, and in the same condition you received them.
Please email us at contact@delaoe.shop to begin a return.
6. How long will it take to get my money back?
Your refund will be processed and sent back to the original payment method within 7 days of receiving and approving the returned item.
7. What should I do if the item I got is broken or wrong?
We're very sorry for the trouble!
Please send us an email at contact@delaoe.shop with your order number and a picture of the problem.
We’ll resolve it quickly — either by replacing the item or issuing a refund.
8. Is it possible to change or cancel my order after I place it?
We process orders quickly, but if you get in touch with us within 24 hours, we'll do our best to change or cancel it before it ships.
After shipping, we’re unable to make changes.
9. Do you ship to other countries?
Yes, delaoe.shop ships to all parts of the world.
Depending on where you live, the time it takes for international shipping and the cost of customs may be different.
10. How can I contact customer service?
You can always get in touch with our support team by: 📧 Email: contact@delaoe.shop
📞 Phone: +44 937 375 3283
📍 Address: 19 Cranleigh Dr, Brooklands, Sale M33 3PN, United Kingdom